Shipping & Returns

Shipping

We deliver our healthcare and wellness products across South Africa.

  • Shipping Rates: Shipping costs are calculated and clearly displayed during checkout before you complete your payment.
  • Currency: All prices and shipping fees are in South African Rand (ZAR) and include VAT.
  • Delivery Timelines: While we strive for prompt delivery, please note that delivery timelines are estimates.
  • Risk: Risk passes to the customer upon delivery of the order.

Returns & Refunds Policy

Due to the regulated nature of healthcare products, returns are limited to ensure safety and quality standards.

Eligibility for Returns

You may request a return within 7 days of delivery if:

  • The products are defective or damaged upon delivery.
  • The incorrect products were supplied.
  • Damage occurred during transit.

Non-Returnable Items

Unless faulty or incorrect, the following items cannot be returned:

  • Medical devices or consumables that have been opened or used.
  • Products with broken seals.
  • Medicines, pharmaceuticals, or products marked as non-returnable.

How to Process a Return

  1. Request Approval: All returns require prior authorization. Contact us at orders@leosteph.co.za with your order number and reason for return.
  2. RA Number: Once approved, you will receive a Return Authorization (RA) number.
  3. Packaging: Returns must be securely packaged and clearly marked with your RA number.
  4. Collection: * Leosteph Healthcare will arrange courier collection for incorrect or faulty items.For other approved returns, the customer may be responsible for the courier costs.Note: Temperature-controlled products must only be returned using our authorised couriers.

Refunds & Exchanges

  • Refunds: Approved refunds are processed within 7–14 business days to the original payment method.
  • Exchanges: Exchanges are subject to stock availability.

Legal Compliance

This policy complies with the South African Consumer Protection Act and is governed by the laws of South Africa.

Contact Customer Support

If you have a complaint or need assistance with your order, please reach out to us:

  • Email: orders@leosteph.co.za
  • Phone: +27 (0) 12 993 2136

FAQ

When will my order be shipped?

Orders are confirmed and prepared for dispatch once your payment has been successfully received in South African Rand (ZAR).

How long will shipping take?

Delivery timelines are provided as estimates only. While they may vary, standard delivery in South Africa typically takes between 2 and 5 working days.

Which shipping company do you use?

We use reliable courier partners, such as DHL or local South African courier services, to deliver your healthcare products.

Do I need to pay for return shipping?

Leosteph Healthcare will arrange and pay for the courier collection if the items are incorrect, defective, or damaged upon delivery. However, for other approved returns, the customer may be responsible for the courier costs.

How long does a refund take?

Once a return is approved, refunds are processed within 7 to 14 business days back to your original payment method.