Terms and Conditions - Leosteph Healthcare (Pty) Ltd

1. Identity of the Seller

This webshop is operated by:
Leosteph Healthcare (Pty) Ltd

406 Boland Street,
Garsfontein,
Pretoria
0042

Registration No: 2016/313943/07
VAT No: 4780277770
Email: contact@funghiclear.za

2. Applicability

These Terms and Conditions apply to all offers, orders, and agreements between Leosteph Healthcare (Pty) Ltd and consumers who place an order via funghiclear.za within the Republic of South Africa.

3. Offers and Product Information

All offers are without obligation and subject to availability. Product descriptions and images are intended to be as accurate as possible. Obvious errors or mistakes (such as clear pricing errors) do not bind the seller.

4. Conclusion of the Agreement

The agreement is concluded at the moment the consumer completes the order and payment, and an order confirmation has been sent to the provided email address.

5. Prices and Payment

All prices are shown in South African Rand (ZAR) and include VAT at the applicable rate, unless stated otherwise. Shipping costs are calculated and shown separately during checkout. Accepted payment methods are listed on the website.

6. Delivery

Orders are shipped via our designated courier partners (e.g., DHL or local couriers). Delivery times may vary depending on the destination within South Africa, but usually range between 2 and 5 working days. If a significant delay is expected, the consumer will be informed promptly.

7. Returns and Cooling-Off Period

In accordance with the Electronic Communications and Transactions Act (ECTA) and the Consumer Protection Act (CPA):

• Consumers have a legal "cooling-off" period of 7 days after receiving the goods to cancel the transaction without reason.
• FunghiClear extends this period to 30 days as a gesture of goodwill, provided the conditions in Section 8 are met.
• To exercise this right, the consumer must contact customer support at contact@funghiclear.za before returning the product.

8. Conditions for Returns

Due to the health and hygienic nature of our products, returns can only be accepted if:

• The product is unused and unopened.
• The original packaging and seals are intact.
• The return is reported to customer support before being sent back.

9. Return Costs

The direct costs of returning the goods are borne by the consumer, unless the product is defective or the incorrect item was delivered.

10. Refunds

Refunds are processed within 5 to 10 working days after the returned products have been received, inspected, and approved. Refunds will be processed using the original payment method where possible.

11. Complaints and Defects

Complaints regarding products or services should be submitted to customer support. In the event of a defective product (as defined by the CPA), the consumer is entitled to a repair, replacement, or refund within the statutory warranty period. We aim to respond to all queries within 48 hours.

12. Privacy and Data Protection

Your personal data is processed in accordance with the Protection of Personal Information Act (POPIA) as set out in our Privacy Policy available on funghiclear.za.

13. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes arising from these terms shall be subject to the jurisdiction of the South African courts.